Refund of a cancelled order Mangalam store
There is no case of refund for cancelled COD orders for domestic orders since the customer made no payment. However, if the customer had placed a pre-paid order, we refund 100% amount to the same account/card via NEFT used to make the payment within 7 to 10 working days of cancellation from Mangalam store.
Suppose international order was not shipped and cancelled. In that case, we will refund the balance amount of the order after deducting the approximate currency conversion fees charged to us to process the payment and refund. However, as the customer can not cancel the shipped international order, there is no case of refund once the international order is shipped.
Return of product
For domestic orders, in an improbable event, that customer has received a damaged product or is not happy with the purchase, the customer can return the product.
For international orders, we do not accept returns in any scenario. In an improbable condition that the customer has received a damaged product, we will refund the value for the product. However, the shipping charges will not be refunded.
To avoid any unforeseen issue for our international customer, we double-check the products before despatch and make sure it meets our quality standard. Also, some of our products with natural dye and hand processes tend to colour bleed while washing. Therefore, we request international customers to read the product details before buying fabric to avoid any issues.
Return process for domestic order.
The customer must initiate a return request within seven days of receiving the parcel. The product must be in an unused and undamaged condition with the sticker intact and the original invoice. Under no circumstances we will accept a return request after seven days.
Products bought at discounted prices, from the Cut Piece Shop category, at Wholesale rates and discounted boutique rates are not eligible for return. Also, products in the order placed with a delivery location outside India, i.e., international order, do not qualify for a return.
To initiate a return, send us an email at Mangalam store support@gadhiafabrics.com and quote your order ID and return reason. Our team will get in touch within two working days and share the return details.
In case of damaged products, kindly share the image/video highlighting the damaged area. In a rare event, if you have received fabric less than the ordered meters, kindly share a video measuring the fabric.
You can courier the parcel to us as per the return details shared with you. If you want us to pick up the parcel, a token reverse shipping fee of ₹ 100 is charged and is settle from the refund amount except in case of a damaged product. It generally takes 3-4 working days for our courier partners to initiate the reverse pick up. If the PINCODE is not serviceable for reverse pick up, the customer will have to ship the product back to us.
Once we receive your returned parcel and on satisfactory inspection of the same, our team will contact you to initiate the refund process. Shipping & COD charges, if applied, will only be refunded in case of the damaged product return.
In a pre-paid order, we only refund the same account/card via NEFT used to make the payment within 7-10 working days. The customer will need to email us bank details from the same email id used while placing the COD orders. Sharing bank details is a must to receive a COD refund.
Taxes & additional charges on international order
Custom charges, brokerage fees or any other taxes and charges applicable at the destination country are to be paid by customers directly to the courier company. In no condition,Gadhia Fabrics will be responsible for any taxes or charges payable to the destination country.
All the returns are subject to the discretion of Mangalam store Gadhia Fabrics